1. What is Real or Fake?
Real or Fake is a real-time authentication service that uses advanced AI vision technology to verify the authenticity of luxury items such as watches, designer handbags, sneakers, and designer clothing. We offer instant results and a digital certificate for each authenticated item.
2. How does the AI authentication process work?
The authentication process involves uploading photos of the item you want to verify. Our AI-powered system analyzes the images and provides one of three responses: REAL, FAKE, or MANUAL AUTHENTICATION. If the AI's confidence is not high enough, a human expert will review the item for enhanced manual authentication.
Explanation of AI/ML and Inference:
- AI (Artificial Intelligence) and ML (Machine Learning) are technologies that enable computers to learn from data and make decisions. Think of it like teaching a dog new tricks: showing the dog many examples and letting it figure out the pattern.
- Inference: When the AI uses what it has learned to make predictions about new data, like the dog performing a trick in a new situation.
In the context of Real or Fake, our AI has been trained on millions of images of real and fake luxury items, learning the subtle differences that indicate authenticity. When you upload a photo, the AI uses its learned knowledge to predict (infer) whether your item is real or fake.
3. What brands and products do you authenticate?
We authenticate a wide range of luxury brands and products, including Rolex, Omega, Chanel, Hermes, Louis Vuitton, Prada, Gucci, Cartier, Breguet, Breitling, and more. We are continuously adding new brands and categories to our service. Click here to view a list of all the products and brands we authenticate both manually and with AI.
4. What if the AI is unsure about the authenticity?
If our AI's confidence level isn't high enough, we initiate an "Enhanced Manual Authentication" process. This means our expert human authenticators will review the item for further verification.
Explanation of AI Confidence:
- AI Confidence: This refers to how certain the AI is about its prediction. For example, if the AI has seen similar items many times and can detect specific features confidently, it will have high confidence in its prediction. If the features are less clear or unusual, the confidence level might be lower, prompting a manual review.
5. What do I receive after the authentication process?
You will receive a digital certificate stating the authentication result. This certificate includes a unique QR code that can be used to verify the authenticity of your item online.
6. How accurate is your AI authentication?
Our AI models are trained on extensive datasets of over 10 million images, ensuring high accuracy and reliability. We continuously update our AI models to maintain this high level of accuracy.
7. What happens if the AI cannot determine the authenticity?
If our AI system's confidence is not high enough to determine the authenticity, we offer enhanced manual authentication. In this process, a human expert will review the item to provide a more detailed and accurate verification.
8. Is there a money-back guarantee?
Yes, we offer a 7-day money-back guarantee if a product we certified as REAL is proven to be inauthentic by another online service. This guarantee does not apply to authentication services done physically. The images used for the other service must be the same images used in our service. Refunds can be claimed by clicking here and providing the details of the check.
9. What is the Shopping Authentication Service?
Our Shopping Authentication Service allows users to enter the product link or URL before purchasing. We gather all the details and run an authentication check to ensure the product's authenticity, helping you make informed buying decisions.
10. How do you ensure the privacy and security of user data?
We prioritize the privacy and security of our users. We never share any user details without consent. Users can also opt to ensure their product information is not used for any purpose other than authentication. Our system is designed to protect your information throughout the entire process.
11. What are the limitations of your AI?
Our AI primarily performs visual-based authentication, which means it analyzes the images of the items you provide. While this method is highly effective for identifying visual indicators of authenticity, it has limitations compared to physical authentication.
For example:
- Watches: Our AI can identify visual elements like logos, engravings, and the overall design, but it cannot assess the weight of the watch or examine the watch movement.
- Luxury Bags: The AI can check for stitching, logos, and general appearance but cannot smell the leather or feel the weight of the metal hardware.
Despite these limitations, AI technology is advancing rapidly. We continually integrate these advances into our product to improve the accuracy and reliability of our service.
12. How does your AI handle variations in product quality and condition?
Our AI authentication process is designed to handle a wide range of variations in product quality and condition. Here's how:
- Training on Diverse Datasets: Our AI models are trained on extensive datasets that include images of items in various conditions, from brand new to well-used. This allows the AI to recognize authentic items even if they show signs of wear and tear.
- Feature Recognition: The AI focuses on specific features that remain consistent regardless of the item's condition, such as logos, stitching patterns, and design elements.
13. How does the quality of photos impact the visual AI results?
For the best results, we recommend uploading clear and high-quality images. Poor-quality images with shadows, darkness, or obscured key areas (such as logos, stitching, numerals on watches, brand labels, etc.) can affect the accuracy of the AI's analysis. Ensuring that your photos are well-lit and show all critical parts of the item will help our AI provide the most accurate authentication results.
14. What does your Manual Authentication check include?
Our Manual Authentication check involves a professional authentication specialist conducting a manual review of the product. This may include requesting more detailed photos and additional details about the item. The specialist will consider the AI results along with their years of authentication experience to provide a final verdict. This process not only ensures a thorough verification but also helps reinforce the learning of our AI for future checks.